Frequently Asked Questions
Everything you need to know about our premium home and entrance mats.
What is the typical lead time for custom logo mats?
Custom logo mats generally take 2-3 weeks for production following artwork approval. Once manufactured, shipping usually takes an additional 3-5 business days depending on your location.
How do I clean and maintain my natural coco mat?
To maintain your coco mat, simply shake it out or vacuum it periodically to remove trapped dirt. Avoid placing natural fiber mats in direct rain or snow, as excessive moisture can cause shedding or staining.
Do you offer international shipping?
Yes, we ship to a variety of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the weight of the order and the destination country.
What is your return policy for non-custom items?
Standard, non-customized items can be returned within 30 days of delivery. The items must be in original, unused condition. Please note that customers are responsible for return shipping costs.
Are your mats suitable for high-traffic commercial areas?
Absolutely. We offer a specific line of heavy-duty commercial mats designed to withstand high foot traffic while effectively scraping debris and absorbing moisture to keep your floors safe.
Can I request a custom size for a specific entryway?
Yes, many of our vinyl-backed coco mats and recessed well mats can be cut to your exact specifications. Please contact our support team with your dimensions for a custom quote.